RAPINOLOGYRapin + Technology
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Support and assistance

Schama

01

Need help or assistance?

Welcome to Schama’s support page. If you run into a technical problem, have a question about using the app, or want to suggest an improvement, we are here to help.

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Assistance

Frequently asked questions (FAQ)

Does Schama copy my 3D files?

No. Schama references your files at their original location (Files, iCloud Drive) without ever duplicating them, unless you explicitly choose to “duplicate to iCloud” from an object’s detail page.

What happens if I move or delete a referenced file?

Schama shows the object as “File not found”. The catalog and its metadata (tags, notes, print history) stay intact; simply re-import the file from its new location.

How is my data backed up?

Your catalog metadata is stored locally on your device. If you enable iCloud (Settings ▸ Apple), sync happens automatically between your devices signed in to the same account.

How do I delete all my data?

Delete your libraries and objects directly in the app. To erase the iCloud sync data, go to your Apple device Settings ▸ [Your Name] ▸ iCloud ▸ Manage Account Storage ▸ Schama.

Does the app work without an internet connection?

Yes. Browsing and editing your catalog work offline. Only iCloud sync requires a connection.

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Report a bug or request a feature

If the FAQ does not answer your question, you can contact the development team directly. To help us solve your problem as fast as possible, please include in your message:

  • Device modele.g. iPhone 15, iPad Pro
  • System versione.g. iOS 26, iPadOS 26, macOS 26
  • File format concernede.g. STL, 3MF, USDZ
  • Description of the problemdetailed, with a screenshot if possible
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Contact us

  • Support e-mailsupport@rapinology.com
  • Average response timeas this application is free, we do our best to reply as quickly as possible but without commitment. We aim to answer every request within 24 to 48 working hours.
support@rapinology.com →