Support and Assistance
Welcome to the Taceo support page. If you experience a technical issue, have a question about using the decibel meter, or want to suggest an improvement, we are here to help you.
Support
Taceo listens to the sound input in real-time via your device's microphone. Audio signal samples are immediately processed in RAM to compute the Root Mean Square (RMS) value and derive the sound level in decibels (dB SPL). The audio buffer is immediately overwritten and released from memory: no audio file is written to your device's storage or sent over the network.
Microphone access is indispensable to capture ambient acoustic pressure and compute decibels in real-time. Without this permission (requested at first launch), the app cannot function as a sound level meter.
To ensure your noise exposure reports are accurate and undeniable (for instance, in case of recurring disturbances), Taceo can query a certified time server (NTP) to get the exact atomic time. This prevents reports from being falsified if your device's internal clock is modified. If you have no connection, the app falls back automatically to your iPhone's internal clock.
All your listening sessions and recorded threshold exceedances are stored locally on your iPhone or iPad in a SwiftData database. To erase the history, go to the app's settings. Uninstalling the app will also permanently delete all associated data.
If the FAQ does not answer your question, you can contact the development team directly. To help us solve your issue as quickly as possible, please include in your message: