RAPINOLOGYRapin + Technology
Custos App Icon

Support and Assistance

Custos

01

Need help or support?

Welcome to the Custos support page. If you experience a technical issue, have a question about using the app, or want to suggest an improvement, we are here to help you.

02

Support

Frequently Asked Questions (FAQ)

How is my data saved?

Your data is saved locally on your device via SwiftData. If you enable the optional iCloud sync in the app settings, your budget and subscription details will be securely synced across your other Apple devices connected to the same account.

How do I restore my data after changing devices?

If you enabled iCloud sync, simply log in to the same Apple account on your new device and install Custos. Your data will sync automatically. You can also re-import a full backup you previously exported (JSON or CSV format) from the original app.

How do I delete all my data?

You can wipe your data directly in the app's settings. To delete the data stored in iCloud, go to your Apple device's system Settings > [Your Name] > iCloud > Manage Account Storage > Custos, then choose to delete data.

Does the app work without an internet connection?

Yes. All core features (budget calculations, cancellation generator, records) run locally offline. An internet connection is only required to sync data via iCloud.

03

Report a bug or suggest a feature

If the FAQ does not answer your question, you can contact the development team directly. To help us solve your issue as quickly as possible, please include in your message:

  • Device modele.g., iPhone 15, iPad Pro M4
  • OS versione.g., iOS 18, iPadOS 18
  • App versionthe installed version (see in Settings)
  • Problem descriptiondetailed, with a screenshot if possible
04

Contact us

  • Support Emailsupport@rapinology.com
  • Average Response TimeAs this app is free, we make every effort to respond as quickly as possible without any strict SLA. We usually do our best to reply to all requests within 24 to 48 business hours.
support@rapinology.com →